Managed Services

Agilisys provides end-to-end managed services that enable local government teams to work without disruption. We keep systems secure, users supported, and infrastructure performing – so your focus stays on delivering public value.

We specialise in managing the day-to-day IT operations councils depend on – including service desks, infrastructure, device management, and cloud operations. Our solutions are designed to meet the demands of stretched budgets, legacy systems, and hybrid workforces.

Our flexible delivery model helps councils reduce downtime, improve responsiveness, and maintain compliance across critical systems.

Strategic technology partners

Our Services

Service Centre

24/7, UK-based support resolving issues fast - across voice, chat, and self-service channels.

Service Management

ITIL-aligned service management to reduce incidents, simplify change, and improve delivery over time.

Security Operations

Embedded cybersecurity, real-time monitoring, and threat protection aligned with public sector needs.

End User Computing

Optimised, secure devices that empower mobile teams and hybrid workers to stay productive.

End User Experience Monitoring

See and fix user experience issues before they escalate - with real-time insights and automation.

M365 Support & Adoption

Maximise M365 value with better adoption, faster issue resolution, and secure collaboration.

Database Administration (DBA)

Expert support - optimised, backed up, always available.

Cloud

Managed cloud operations to ensure performance, compliance, availability, and cost-efficiency across public and hybrid environments.

Network Management

Design, manage, and secure high-performance networks for always-on connectivity across locations.

Remarkable achievements and milestones

Proven results from large-scale IT delivery across UK councils

40%+

Cost Reduction Through Cloud Optimisation

The London Borough of Barking & Dagenham reduced infrastructure costs by over 40% through Azure migration and platform optimisation.

96%

Modernised IT Service, Delivered in Six Months

Reading Borough Council migrated 96% of legacy servers, enabling a next-gen hybrid cloud platform in under six months.

Service principles that put councils and citizens first

Customer-Centric Delivery

We focus on user experience, operational needs, and measurable outcomes – not just system performance or technical SLAs.

Maximising Technology Investment

We ensure every tool and platform delivers value – from adoption and integration to long-term performance and service impact.

Delivering Value for Money

Our services are designed to deliver efficiency, transparency, and tangible cost savings – without compromising delivery quality.

Streamlining Infrastructure Without Compromising Reliability

Discuss how councils are consolidating legacy systems and improving uptime without increasing headcount.

Developing solutions for Local Government since 1998

Discover how your council can improve citizen outcomes with GenAI

Reliable. Secure. Designed for the Public Sector.